Shuttle Service Frequently Asked Questions
Arizona Shuttle and its affiliates will not be responsible for delays caused by weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.
What is the cancellation policy?
You must cancel or change your reservation by 11:59pm the day before your travel date. Refunds will not be issued to customers calling in or cancelling after 11:59pm the day before your travel date. Same day reservations are non-refundable.
What is the Luggage Policy?
Arizona Shuttle shall NOT be responsible for any lost or damaged luggage or the contents of customers luggage, to include, but not limited to, personal electronic items such as Ipads, laptop computers, Etc.
What is the check-in policy?
Arizona Shuttle requires all passengers check in at least 15 minutes prior to your departure time.
Does Arizona Shuttle accept credit cards?
Arizona Shuttle requires a credit card for any advance reservations made on the phone and online, we will gladly accept Visa, MasterCard, American Express and Discover cards. Cash payments may be made in advance at any one of our office locations in Tucson, Flagstaff, Prescott, Cottonwood and the Sky Harbor Airport during regular business hours.
Are the shuttles handicap accessible?
Arizona Shuttle is outfitted with handicap accessible vehicles. Contact us for assistance in making reservations for accessible travel. Please alert Arizona Shuttle when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.
What if I leave something on a shuttle?
Arizona Shuttle is not responsible for any lost or damaged items, however, if you have left something behind please call 928-350-8466 or 520-795-6771and alert the appropriate division and Arizona Shuttle will do its best to reunite you with your belongings.
Are pets allowed on Arizona Shuttle?
Only service dogs are allowed on Arizona Shuttle. Please alert Arizona Shuttle when booking reservations if you will be traveling with a service dog so we may reserve a seat at no additional charge for the service dog.
Can unattended children ride with Arizona Shuttle?
Unaccompanied Minors, defined as passengers aged 7 to 13, may ride alone but a parent or guardian must submit an Unaccompanied Minor form before departure to ensure travel arrangements. When traveling from the Phoenix Sky Harbor Airport a parent or guardian must check in the minor at least 30 minutes prior to departure from Terminal 2. Please read below for instructions on travel from our regional offices:
Tucson – a parent or guardian must check-in the minor at least 30 minutes prior to departure at the Speedway or Twin Peaks.
Prescott – a parent or guardian must check-in the minor at least 30 minutes prior to departure at the Main Office.
Flagstaff – a parent or guardian must be present at check in with the driver at Flagstaff Amtrak Station or Metro Center.
Sedona – a parent or guardian must be present at check in with the driver at the reserved pickup and/or drop off location.
Does my child need to ride in a car seat?
Arizona Shuttle follows all state laws regarding child restraint requirements. Children under the age of eight or under 40 pounds must be secured in a child restraint device when traveling with Arizona Shuttle. Parents and guardians are required to install any car seat or booster seat used by their child.
We always recommend that parents and guardians provide their own car seats or booster seats for familiarity and ease of use, but depending on the city you are traveling to, Arizona Shuttle may be able to provide one for you if you do not have one. Please contact your local Arizona Shuttle office for availability prior to your scheduled travel with us.
Do I need to make a reservation?
To ensure availability, please provide 24 hours notice when seeking a reservation. We will do our best to accommodate customers who do not provide advance notice but service cannot be guaranteed under these circumstances.